Accessibility Information

  • Passengers who prefer to use the wheelchair lift/ramp instead of stairs can request the driver to operate the lift/ramp

    • All CCPT Wheelchair Lift Capacities are 1,000 (one thousand) pounds

    • If at any time a lift ceases to function another bus will be dispatched to pick up individual needing the wheelchair lift

  • All Mobility Devices must be secured using the bus securement system

    • If the mobility device cannot be secured we will not refuse service

    • We may deny transportation to an individual that refuses driver to allow their device be secured

    • We highly recommend that passengers use the lap belt and shoulder harness located at the securement station

  • We ask that passengers leave the front seats available for seniors and passengers with disabilities

  • We recommend that individuals using walkers or 3-wheeled scooters transfer to a seat

  • We may ask (but cannot require) passengers to move so that an individual can sit in a front seat, or so that we may access a wheelchair securement location

  • All Personal Care Attendants ride for free when they are riding with their client

  • Drivers announce all scheduled regular stops on the bus routes

  • CCPT buses have ADA compliant steps (minimum 8.5” depth, and maximum 10” rise)

  • TDD relay to speak with dispatch can be reached by calling 1(800)622-1220

Service Animal Policy

CCPT welcomes all service animals that have been trained or are in training to perform a specific task to assist with a disability. Under the Americans with Disabilities Act, CCPT can ask if your animal is a service animal, and what task your animal has been trained to perform for you.

A rider with a service animal must:

  • Be in control of their animal at all times. Use of a leash is not required, but if no leash is used the animal must respond to voice commands.

  • As required by local law they must demonstrate that their service animal has been licensed/registered and has proof of vaccinations.

  • Direct the service animal to lay at their feet or hold the animal in their lap. At no time should a service animal lay in an aisle.